Account Verification Process

Why is POLi "Pending Account"
For some users, POLi is not activated as your account has not been verified.  We undertake instant verification with Trulioo Information services. If th...
Mon, 21 Jan, 2019 at 11:09 AM
How does the verification work?
We undertake instant verification with Trulioo Information services.  They look for a match between the details you provided in your application and various...
Mon, 21 Jan, 2019 at 11:43 AM
Why can't I make a transfer from my AUD wallet?
Even if you have been approved through the electronic verification, Macquarie Bank will undertake their own checks to finalise your AUD wallet, which takes 1...
Sat, 11 Nov, 2017 at 10:48 PM
I've been asked to send through an original certified copy of my ID - what do I need to do?
In some cases, Macquarie (our banking partner) require extra info before they approve your account. This happens relatively frequently.  If you're ...
Thu, 2 Aug, 2018 at 11:08 AM
Instant Verification
5 minutes is all it takes to have an approved account.  You'll be able to fund your account immediately and be trading faster than you ever thought.  ...
Thu, 11 Jan, 2018 at 11:19 AM